Privacy Policy
Last updated: 7/9/2025
Introduction
At ThincPay, operated by ThincTech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing platform.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Business information (company name, business address)
- Payment information (processed securely through Stripe)
- Account credentials and authentication data
Automatically Collected Information
- IP address and device information
- Browser type and version
- Usage data and interaction patterns
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our payment processing services
- To process payments and manage transactions
- To communicate with you about your account and services
- To improve our platform and user experience
- To comply with legal obligations and prevent fraud
- To send important updates and security notifications
Payment Information Security
Stripe Integration
All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We do not store, process, or have access to your credit card information directly. All sensitive payment data is encrypted and handled according to industry standards.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We share information with trusted third-party service providers (like Stripe for payment processing) who assist us in operating our platform and providing services to you.
Legal Requirements
We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request access to your personal data and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-out
Opt out of certain data processing activities, including marketing communications.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings, though this may affect some functionality of our platform.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us through our support channels or visit our main website for contact information.
Data Protection Officer
For privacy-related inquiries and to exercise your rights under applicable data protection laws, you can reach out to our Data Protection Officer through our official contact channels.